The Djibouti eVisa customer service team can be reached via WhatsApp at +253 77 72 21 24 or +253 77 79 88 93, Sunday to Thursday, 08:00-16:00 EAT (06:00-14:00 UK BST). Response times average 24-48 working hours. Third-party agencies like VisaHQ and Global Visa Corp offer alternative phone, email, and live chat channels. Always verify WhatsApp numbers against the evisa.gouv.dj portal to avoid scams.
This is an independent travel information website, not affiliated with the Djibouti government, the Embassy of Djibouti in London, or the official eVisa portal. Last verified: 9 September 2026; contact details are re-checked monthly against evisa.gouv.dj.
Available Djibouti eVisa Support Channels
The Djibouti eVisa helpline primarily operates through WhatsApp. Two numbers are listed on the government portal evisa.gouv.dj: +253 77 72 21 24 and +253 77 79 88 93. The support team prefers communication in French and Arabic; English is not guaranteed.
| Channel | Contact Detail | Provider | Availability |
|---|---|---|---|
| +253 77 72 21 24 / +253 77 79 88 93 | Government eVisa portal | Sun to Thu, 08:00 to 16:00 EAT | |
| Phone | +44 204 577 3307 (free) | VisaHQ | 7 days/week |
| Phone | +1 928 352 8770 | Global Visa Corp | 24/7 |
| Phone | 0208 571 0883 | Visa Genie (OISC Level 1, reg. F202000168) | UK landline |
| [email protected] | VisaHQ | N/A | |
| [email protected] | Global Visa Corp | N/A | |
| [email protected] | Visa Genie | N/A | |
| Live chat | VisaHQ website | VisaHQ | N/A |
The government portal does not offer live chat or a web contact form; live chat is only available through VisaHQ. All three agencies are third-party and not affiliated with the Djibouti government. Global Visa Corp offers expedited processing within 24 hours for an additional fee. Visa Genie is located at 30 Morland Gardens, Southall, UB1 3DY. The Djibouti eVisa portal is managed by ANSIE (Agence Nationale des Systèmes d’Information de l’État), reachable at [email protected] or [email protected], postal address: ANSIE Présidence de la République, BP: 2000, Djibouti.
Djibouti eVisa Customer Service Office Hours & Response Times
Djibouti eVisa customer service operates Sunday to Thursday, 08:00-16:00 EAT (UTC+3), which equals 06:00-14:00 BST (05:00-13:00 GMT) for UK callers. The support team responds to WhatsApp queries within 24-48 working hours, with no replies on Friday or Saturday.
| Channel | Working Days | Hours (EAT) | Hours (UK BST) | Avg. Response Time | Best For |
|---|---|---|---|---|---|
| WhatsApp (government) | Sun-Thu | 08:00-16:00 | 06:00-14:00 | 24-48 working hours | General enquiries, status checks |
| Phone (agencies) | 7 days (VisaHQ) | Varies | Varies | Immediate during office hours | Urgent issues |
| Email (agencies) | Mon-Fri | Business hours | Business hours | 2-5 business days | Documented paper trail |
| Embassy (London) | Mon-Fri | UK business hours | UK business hours | 3-5 UK business days | Escalation |
eVisa availability note: As of August 2025, the U.S. Embassy in Djibouti reported that the Government of Djibouti had discontinued use of the e-Visa. However, the official portal evisa.gouv.dj remains active as of September 2026, and recent traveller reports confirm successful Djibouti eVisa applications. Confirm current availability on the official portal before applying.
What to Prepare Before Contacting Djibouti eVisa Support
Prepare these six items before contacting Djibouti eVisa customer service to ensure first-contact resolution:
- Application ID / reference number – the unique identifier assigned when you submitted your application on evisa.gouv.dj.
- Passport number and expiry date – your passport must have at least 6 months validity beyond your arrival date; see the full document checklist for 2026 for details.
- Email address used during registration – the exact email entered on the eVisa portal.
- Payment transaction reference – the confirmation code or last four digits of the card charged; review accepted payment methods and common card issues for context.
- Date of intended travel and flight details – departure date, airline, and booking reference if available.
- Screenshot of any error message – capture the exact text, browser used (Firefox reported as most compatible), and timestamp.
Additionally, carry a yellow fever certificate if arriving from a transmission-risk country, and consider travel insurance – not legally required but strongly advised for Djibouti eVisa applicants.
Common Issues Djibouti eVisa Customer Service Can Help Resolve
The Djibouti eVisa support desk handles status enquiries, payment errors, post-submission corrections, and rejection appeals.
Checking Your eVisa Application Status
The evisa.gouv.dj portal offers a status lookup function. Global Visa Corp provides an online customer dashboard with email notifications. If no status update appears after 72 hours, contact WhatsApp support for manual tracking. For a detailed walkthrough, see our guide on how to check your Djibouti eVisa application status and download your visa.
Card Charged But No Confirmation
If your card is charged but no confirmation arrives, gather bank statement details and send them via WhatsApp to +253 77 72 21 24. Duplicate charges during payment timeouts are a known issue reported by travellers; for causes and fixes, read our article on Djibouti eVisa payment failures and how to complete your application.
Can You Correct Errors After Submission?
No self-service edit function exists on the Djibouti eVisa portal. Contact WhatsApp support immediately with the correct data. If unresponsive, a new application may be required; the government fee is non-refundable, as the portal requires online payment for issuance. For fixing name mismatches and typos, see our guide to correcting form mistakes on your Djibouti eVisa.
What Happens If Your Application Is Rejected?
Rejection notifications are sent electronically. The government fee is non-refundable. Third-party agencies offer varying refund policies: Global Visa Corp guarantees a refund if not approved, while Visa Genie provides a money-back guarantee. For a traditional visa, contact the nearest Djibouti embassy. Learn more about common rejection reasons and how to reapply successfully.
How to Spot & Avoid Djibouti eVisa Support Scams
Verify WhatsApp numbers match those on evisa.gouv.dj. Red flags: unsolicited emails requesting payment, “.com” domains posing as government, unfamiliar phone numbers. Never share full credit card CVV or banking login credentials.
Embassy Fallback & Escalation Steps When Support Doesn’t Respond
The Djibouti Embassy in London serves as a fallback when the Djibouti eVisa contact centre fails. Follow a four-step escalation ladder:
Re-send WhatsApp message
During office hours (Sun-Thu, 08:00-16:00 EAT) with a polite follow-up and your original application reference number.
Call the Djibouti Embassy in London
The FCDO-recommended escalation path via gov.uk.
Email the embassy
Include full documentation: passport copy, application reference, payment proof, and travel dates.
Visit the embassy in person
If your departure is within 72 hours.
As a last-resort contingency, British citizens can obtain a visa on arrival at Ambouli International Airport with cash in US dollars, according to the UK Foreign, Commonwealth & Development Office travel advice for Djibouti. The FCDO also advises against all travel to parts of Djibouti – check current advisories before departure. To compare both options in depth, read our Djibouti eVisa vs visa on arrival comparison for UK travellers.
Djibouti eVisa Customer Service FAQ
What is the Djibouti eVisa customer service phone number?
The government WhatsApp numbers are +253 77 72 21 24 and +253 77 79 88 93. Agency numbers: VisaHQ +44 204 577 3307, Visa Genie 0208 571 0883, Global Visa Corp +1 928 352 8770. Always verify on evisa.gouv.dj.
How do I email Djibouti eVisa support step by step?
Email the relevant agency (e.g. [email protected]) with subject “eVisa Application – [Reference Number]”, attach passport copy and payment receipt, and send during Djibouti business hours.
Is there a live chat option for Djibouti eVisa?
Live chat is only available through VisaHQ. The evisa.gouv.dj portal does not offer live chat.
How long does Djibouti eVisa support take to reply?
WhatsApp responses take 24-48 working hours. Phone support is immediate during office hours. Email replies from agencies take 2-5 business days. Embassy responses take 3-5 UK business days.
What should I have ready before contacting support?
The same six items listed in “What to Prepare”: application reference, passport number/expiry, registration email, payment reference, travel date, error screenshot.
Can I check my application status without contacting support?
Yes, the evisa.gouv.dj portal offers a status lookup function. Global Visa Corp provides online customer dashboards with email notifications. If no status update appears after 72 hours, contact WhatsApp support for manual tracking.
What if my eVisa is rejected – can I get a refund?
The government fee is non-refundable. However, Global Visa Corp provides a guaranteed refund if not approved, and Visa Genie offers a money-back guarantee. For a traditional visa, contact the nearest Djibouti embassy.
Can I get a visa on arrival if my eVisa is not resolved in time?
Yes – British citizens can get a visa on arrival at Ambouli International Airport with cash in US dollars only (FCDO).
What language does Djibouti eVisa customer service speak?
The support team operates primarily in French and Arabic; English is not guaranteed. Add a French translation to speed up handling.
How do I escalate if support doesn’t respond?
Follow a four-step escalation ladder: first, re-send your WhatsApp message during office hours (Sun-Thu, 08:00-16:00 EAT). If unresolved within 48 working hours, call the Djibouti Embassy in London. Next, email the embassy with full documentation. Finally, visit the embassy in person if travel is within 72 hours.
